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Albania is the only country that can deliver a mix of business services facing both Italy & Greece


Multi-lingual workforce

A 2005 survey found that the 40 leading service sector firms claimed that in most business functions and technical areas more than 75% of their staff can work in Italian, the same percentage in English, and around one-third in Greek.

Albanians generally learn either Italian or Greek from childhood, and are well able to perform customer-facing functions in these near-mother tongues. Young people in tertiary education learn English, which is rapidly becoming the primary foreign language taught in schools as well as in universities.

Albania is the only country that can deliver a mix of business services facing both Italy and Greece, and from a base that offers potential cost savings of up to 75% on other European locations.

Exceptional labour cost/productivity benefit

Gross wage costs are a fraction of our competitors’ levels within the region, including Romania and Bulgaria, while social security ‘on costs’ in Albania amount to just 30.7% of gross wages.

The average monthly gross salary in Albania is around €150, highly competitive on a global level. Wages in the service sector are higher than for the economy as a whole, but at around one-third to one-fifth the level of EU countries are still highly competitive.

Average gross salary costs range from € 315 per month for customer service employees to just over €415 for data entry/processing employees and €500 for accountants. The average gross salary for a manager is less than €1,000 per month. With service sector wages in Albania typically around one-fifth those in West European countries, incoming investors can make significant savings on wage costs compared to elsewhere in Eastern Europe. Staffs in the Albanian business services’ sector deliver good productivity rates at low cost.

Investors testimonials

“The cost of doing business in Albania is very competitive, both in terms of labor and general overhead costs. Moreover, the Albanian workforce is high in quality and motivation.” CFO, Albanian Mobile Communication (Greece), employing 300 specialized staff

“We have found that the Albanian workforce has a good ability to adapt and train quickly in new working environments … we have access to a quality labor population, a high level of university graduates as well as high levels of language skills.” Head of Human Resources, Raiffeisen Bank (Austria)

“One of Albania’s main strengths is a low cost labor environment, set inside a now tolerant and progressive regime. We find there is a high availability of people with good language skills in Albania, especially in English and Italian.” Human Resources manager, mobile phone operator Vodafone (UK)

Source: http://www.albinvest.gov.al


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